IT Helpdesk Support

Responsibilities

• Provide Level 1/Level 2 technical support for desktops, laptops, printers, and mobile devices.
• Install, configure, and troubleshoot Windows operating systems and standard business applications.
• Manage user accounts, permissions, and access in Active Directory.
• Support Microsoft 365 applications (Outlook, Teams, SharePoint, etc.).
• Troubleshoot network connectivity issues (LAN/WAN/VPN).
• Log, track, and resolve incidents using IT ticketing systems.
• Coordinate with vendors and internal IT teams for issue resolution.
• Support remote users and field/site offices.
• Maintain IT asset inventory and documentation.
• Ensure compliance with company IT security policies.

Qualifications

• Diploma or Bachelor's degree in IT, Computer Science, or related field.
• 4+ years of experience in IT helpdesk or technical support roles.
• Strong knowledge of Windows OS and Microsoft Office 365.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with Active Directory and user management.
• Familiarity with ticketing systems (ServiceNow, Jira, etc.).
• Good troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Experience in Oil & Gas or industrial environment preferred.
• Knowledge of ITIL processes.

Benefits

• Competitive salary.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Professional development and certification reimbursement.
• Life and disability insurance.

Certifications

Skills